FAQs

Frequently asked questions that apply to both Deck List Creator and Team List Creator

I used a different email to register - how do I claim my registration?
If you used a different email address when you registered than the email you use to log in to Deck/Team List Creator, your registration won't automatic...
Fri, Jul 24, 2020 at 10:16 AM
What information does Google share with RK9 Labs?
The only information Google shares with RK9 Labs is the email address and a unique identifier for the Google Account. The unique identifier lets you preserv...
Sun, Jul 5, 2020 at 5:43 PM
Why are you using Google Accounts for authentication?
For increased security! Rather than issue you yet another username and password to remember, we are relying on Google keeping an account for you most secure...
Sun, Jul 5, 2020 at 5:43 PM
How do I set up a new Google Account?
Go to  https://support.google.com/accounts/answer/27441 to begin. A Google Account can be enabled for an existing email address you already have, or you...
Fri, Jul 24, 2020 at 10:20 AM
I'm having trouble logging into my Google Account - it's redirecting me or giving me other errors?
Google might be confused about who you're logged in as. First, make sure you are signed out of all accounts.  Then clear the browser's cache a...
Fri, Jul 10, 2020 at 10:53 AM
I have more questions, what should I do?
Please fill out an RK9 Labs support ticket at support.rk9labs.com. Please sure to include all relevant information with your question. If you are having...
Sun, Jul 5, 2020 at 5:45 PM