It depends on what you're looking for! First, make sure you’ve checked the main knowledge base portal - there’s a search box on top that can help you find an answer.

Our knowledge base is separated into sections:

RK9 Basics and FAQs

Pokémon Event Questions

Bandai Event Questions

If you can't find the information in those places above, fill out an RK9 Labs support ticket.

Please be sure to include all relevant information with your question. You do not need to create an account to submit a ticket.

When you file a support ticket, please include any and all error messages and screenshots to help us troubleshoot the problem.

Please note we do not offer telephone support. All support is handled through our help desk.